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Welcome to the Jackrabbit Help Center! There are many ways to access Jackrabbit Support and Help.

Choose a Guide or Help Section Below for Easy Step by Step Answers

Click on a link to redirect to that online guide or help section. 


Getting Started Guide
Are you new to Jackrabbit? Use this online guide to set up and customize everything that you need to get started. 

Best Practices & Procedures
Read articles written by Support Team members that focus on guidelines, procedures, suggestions and recommendations. 

How To Guide
Go beyond the basics with this online guide and learn advanced features such as batch fee posting, mass emailing, etc. 

Online Integration Help

Connect Jackrabbit to your website using step by step instructions. Discover which class listings style is the best fit for your website and view working examples of registration form pages from other Jackrabbit clients. 

ePayments (eCommerce) Help
Simplify your payment collection process. Step by step instructions walk you through set up, testing and processing credit card and bank account (eCheck) transactions. Payment Partner contact information is also provided. 



Choose an Option Below for Additional Ways to Access Support and Help

Training Videos
Explore short training videos that can be paused and re-watched as many times as needed.  

Import Your Data
We offer a FREE BASIC IMPORT service to all new clients which consists of uploading your current student and family information into your new Jackrabbit database.
If you need a quick answer without much explanation, this is the page for you!  Our most common questions are followed by a short, direct answer.  Don't have time to explore an entire topic, check out the FAQ section.  You may find your answer there!

Webinars are introduced and rotated on a monthly basis.  Check our schedule for the latest topics and upcoming dates and times.

Contact Support
Before contacting our Support team, we ask that you search this Online Help Center, review our Training Videos, and utilize our internal Help options.  In most instances, you'll find what you need in one of these areas.  

Helpful Tips

Every page in our online Help Center includes:

Contents tab (top left) View Jackrabbit Guide and Help choices
Keyword Search box  (top) Enter a keyword or phrase and press Enter on your keyboard
Hide / Show Contents (top) Click to Hide or Show the Contents pane on the left.  
Print Page (top right) Print the page being viewed
Login Button (top right) Select the Login button to open a Jackrabbit login page in a new window
Expand guides and topics Select the arrow > sign to expand each section in the Contents

Additional Notes


Send comments or questions about our Help Center by going to Send Help Center Feedback.

Notice a broken link or missing screenshot?

Please click HERE to let us know, so we can quickly replace it.  If you have a Support question, please select the Support Button in your database.

Page Last Updated: 6/16/2017 12:07 AM
Jackrabbit Technologies