Care Concurrent & Time Clock Users

Updated: 3/24/16 GSP

Care has two different types of User IDs that have 'Max' counts. Time Clock Users and Concurrent Users.

Concurrent Users - User IDs that can be logged into the database at the same time. 
Time Clock User - A special User ID that is only used to launch the Clock.

Each database comes standard with one Concurrent User and one Time Clock User. This is different from all other editions which have an unlimited number of Concurrent users and do not have Time Clock IDs. The Max User counts are per category (concurrent and clock) and cannot be shared. For example: if the org does not want to use the Clock they are not able to use their Clock ID as an additional Concurrent User ID instead. They must still purchase an additional Concurrent User ID.

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Additional Concurrent User or Clock IDs are $20 per month.

Adding Additional Concurrent or Clock Users

1. Inform client of additional $20/month per user fee
2. Find out if they want additional Time Clock IDs, Concurrent IDs or both. Time Clock or Concurrent User must be specified.
3. Go to Admin > Main/Module/E-comm setting page for the org.
4. Adjust the Max Concurrent Users or the Time Clocks field. See image below.
5. Add General Note: 'Adjusted to XX Concurrent/Time Clock Users. TS XXXXX (your initials)" 
6. Notify Care billing: carebilling@jackrabbittech.com either directly or by adding Care Billing as Customer to the Team Support ticket.

Separate fields for Time Clock ID Max and Concurrent User Max:

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Which ID is the TimeClock ID?

In the user's database (TimeClock) is listed in parenthesis after the ID name.

In Admin - column for 'Time Clock User? Yes/No'

Free trial's

1. Raise Concurrent User count in Admin
2. Add General Note saying they requested more Users during trial
3. When the BUY NOW comes in Billing will drop their Concurrent User count and Time Clock count back to 1 each, unless they have setup prior arrangements through Sales.
4. Org can add COMMENTS on the Buy Now form saying they want a certain number of users so we set them and bill accordingly.

Date Page Last Updated:  1/22/2018 1:55 PM
Jackrabbit Technologies