When researching customer issues, we often need to refer to the Activity Logs to figure out what happened and to do research for sending in Devtix. Sometimes this involves recreating the steps in your test database to see what the Event Name is for the action you are researching. The Attached document will help with a list of all of the Jackrabbit Event Names. 

Event Log Actions 7.28.16.pdf

Keep in mind that activity is available to Support and the Org for up to 12 months. Anything older than that can no longer be accessed. 

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Reviewing the Activity Logs

The activity logs that an Org sees from within their database is different than what Support sees in Admin. The difference is our SQL code is hidden from the Org's perspective - SQL is not to be shared with the customer unless approved by Laken or Susan (if it's necessary to prove what happened). Another, smaller difference is the org sees events in THEIR time zone, we see all in EST from admin. 

Here is a presentation on utilizing user activity from 11/2017

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